Message from the Tooth Fairy

Personalized Letters and Packages from the Tooth Fairy

Shipping, Refund and Exchange Policy

Shipping

Orders are processed and mailed daily. Orders placed after 5 PM EST will be processed the following day.

Shipping times depend on the place of delivery but in general to receive our Basic package will take between 2-4 business days. Our Silver and Gold packages are mailed using Xpress Post and will take about 2 business days.

Refunds

If a cancellation request via email is received before the order is mailed out from our office, we will cancel and refund your order in full.

Due to the specific purpose of the letters and packages sold on our website, once the letters and packages are mailed, refund requests will be evaluated on a case by case basis, but as a general practice all orders are non-refundable. For any refund request, please send us an email with the reason for the refund. If a refund is approved, the customer is responsible for the cost of shipping charges to our office with the exception of mistakes made by us.

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