Message from the Tooth Fairy

Personalized Letters and Packages from the Tooth Fairy

Frequently Asked Questions

  1. What type of payments do you accept?
  2. We accept Visa, Mastercard and American Express. Our site is 100% secure with SSL encryption. Payment also can be made using PayPal.

  3. Shipping
  4. Orders are processed and mailed daily. Orders placed after 5 PM EST will be processed the following day.

    Shipping times depend on the place of delivery but in general to receive our Tooth Fairy Coin package with free shipping will take between 2-4 business days in Canada and 5-7 business days in the US. Our Personalized Pillow and Tooth Fairy Box packages are mailed using expedited shipping and will take about 2 business days in Canada and 4-6 business days in the US.

    Every item indicated in the package is shipped at the same time in the same package.

  5. Return and Cancellation Policy
  6. If a cancellation request via email is received before the order is mailed out from our office, we will cancel and refund your order in full.

    Due to the specific purpose of the letters and packages sold on our website, once the letters and packages are mailed, refund requests will be evaluated on a case by case basis, but as a general practice all orders are non-refundable. For any refund request, please send us an email to info@messagefromthetoothfairy.ca with the reason for the refund. If a refund is approved, the customer is responsible for the cost of shipping charges to our office with the exception of mistakes made by us.

  7. What comes in my Tooth Fairy packages?
  8. We offer different packages to choose from:

    - Our Tooth Fairy Coin and Super Tooth Coin packages include a personalized letter with a Tooth Fairy coin featuring the The Tooth Fairy or SuperTooth. The size of the coin is 38.1 mm which is larger than a toonie. The letter has a Tooth Fairy Seal and also includes a Tooth Fairy stamp. Free shipping is included in this package.

    - Our Tooth Fairy Pillow package includes a personalized letter with a Tooth Fairy coin (38.1 mm) featuring the The Tooth Fairy or SuperTooth along with the Tooth Fairy Seal. This package also includes a personalized tooth fairy pillow (measuring 7 x 7 inches), a tattoo, a Tooth Fairy wand, a signed Tooth Fairy card and a toy. We offer a flat shipping rate of $9.99 for this package. PLEASE NOTE THAT COLOURS OF THE TOOTH FAIRY PILLOW MAY VARY.

    - Our Tooth Fairy Box package includes a personalized letter with a Tooth Fairy coin (38.1 mm) featuring the The Tooth Fairy or SuperTooth along with the Tooth Fairy Seal. This package also includes a Tooth Fairy box, a tattoo, a Tooth Fairy wand, a Tooth Fairy card and a toy. We offer a flat shipping rate of $9.99 for this package.

    PLEASE NOTE THAT ALL OUR PACKAGES CONTAIN SMALL PARTS AND ARE NOT SUITABLE FOR CHILDREN UNDER 3 YEARS OLD.

  9. I have a coupon code where can I use it?
  10. The Coupon Code section is located on the check-out page right before where the credit card information needs to be filled out.

  11. I already placed my order and I forgot to put in my coupon code, can I still get a discount?
  12. We would like to ask you to use the coupon code at the time of purchase as reversal of the charges, in order to use the coupon code, is not possible.

  13. Can I create my own letter?
  14. Yes! Prior to ordering your package, please send us the request and include the text. Please also include which letter template you would like. Once your order comes through we will print your letter and include it with the rest of the order.

  15. Can I order multiple packages in one transaction?
  16. Yes!

  17. Can my billing address be different than the shipping address?
  18. Yes, not a problem!

  19. I do not live in Canada, can I order from MessageFromTheToothFairy.ca?
  20. We ship to the US and Canada. If you wish to ship to an address outside of Canada or the US, please send us a message.

  21. Is my child’s personal information safe if I place an order?
  22. Absolutely! Our site is 100% secure with SSL encryption.

    We keep your personal information safe and secure at all times and it is stored on our servers only. We never sell or give out your (or your child’s) personal information to anyone. Protecting your data and privacy is our top priority.

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